BT qZERO®
Sustainability Score
United Kingdom BT has been a communication pioneer for nearly two centuries, weaving connections that help people, communities, and businesses thrive. Born from the earliest days of the telephone, BT has grown into a global technology leader, offering trusted broadband, mobile and digital solutions that shape everyday life.
Today, innovation remains at the heart of BT’s story. From advancing ultra-fast networks to championing resource efficiency, BT’s commitment to more brilliant, sustainable technologies is clear. Guided by a vision to build a brighter, greener digital future, BT is integrating environmental stewardship into every part of its operations, taking real, measured steps to reduce emissions, enable circular practices, and empower customers to make choices that support a healthier planet.
Rooted in a rich heritage yet always looking forward, BT continues to connect people not just to each other, but to a more responsible tomorrow.
This means BT are well-above average compared to other companies in the Telecommunication Services.
BT positioning within the Telecommunication Services
The telecommunications industry faces essential challenges on the road to a more sustainable future. High energy use, electronic waste, digital access gaps, employee wellbeing, and greater transparency are key concerns. As demand for connectivity grows, so does the responsibility to manage environmental impact, promote social fairness, and uphold strong, accountable governance at every level.
BT Group PLC stands out for its environmental stewardship and governance leadership, outperforming many industry peers. The company has taken steps to cut carbon emissions, manage resources wisely, and build trust through responsible business practices. While the wider sector still faces challenges in governance, BT’s robust standards set a strong example. Regarding social impact, BT is making progress but continues to build momentum to match the highest standards of digital inclusion and employee support across the industry.
BT brings the latest technology into homes and businesses across the UK, offering broadband, mobile, landline, and TV services. BT’s products are designed to keep people connected, protected, and entertained, from reliable Wi-Fi to smart security solutions. Whether it’s fast fibre broadband, flexible mobile plans, or inclusive digital services, BT helps customers stay in touch with what matters most, every day.
BT is committed to delivering high-quality products and services that are both affordable and responsibly made. Through more intelligent network management, energy-efficient devices, and circular initiatives like recycling old equipment, BT helps customers enjoy the best technology with a lighter environmental footprint. By investing in innovation and partnerships, BT makes it easier for everyone to choose services that are kinder to the planet, without compromising value or performance.
BT Group is building a more responsible future by embedding sustainability into every part of its business. BT is working to reduce its environmental footprint in meaningful, measurable ways, from investing in energy-efficient networks to offering greener technology choices. Strong governance practices ensure transparency, accountability, and ethical standards guide every decision. Beyond environmental progress, BT champions digital inclusion, helping more people access the benefits of technology while fostering a workplace built on diversity, equity, and respect. By bringing these commitments together, BT shows that technology can be a powerful force for positive change for people, communities, and the planet.
BT Group PLC leads by example and is firmly committed to environmental responsibility. The company excels in responsible material sourcing, achieving recognised environmental certifications, and unlocking new opportunities through greener innovations. Its work in pollution prevention, waste reduction, and energy efficiency reflects a deep focus on minimising its impact. While BT performs well overall, it recognises the need for further progress in managing water usage and reducing greenhouse gas emissions. With clear improvement plans, BT’s approach continues to centre on measurable actions that protect resources and support a healthier planet for future generations.
BT Group PLC demonstrates strong leadership in social responsibility, with standout performance in diversity, inclusion, and employee development. By nurturing a workplace where everyone feels valued and investing in comprehensive training programmes, BT empowers its teams to thrive. The company’s active community engagement and achievement of key socially related certifications further underline a deep commitment to societal wellbeing. While BT’s work is making a real difference, there is an opportunity for growth in strengthening cyber resilience and advancing health and safety measures. With a clear focus on creating positive change, BT continues to build trust and deliver meaningful social impact.
BT Group PLC demonstrates a strong and stable governance framework, underpinned by a clear commitment to long-term resilience and responsible leadership. The company excels in business continuity planning, sustainability integration, and safeguarding shareholder rights, ensuring accountability and transparency remain at the core of its operations. Effective board oversight highlights BT’s ability to make sound, forward-looking decisions. While the company’s governance practices are well-established, there are opportunities to strengthen corporate compliance behaviours further and enhance ethical standards across all business areas. BT’s approach reflects a balanced governance structure, built on trust, responsibility, and a vision for lasting positive impact.
BT’s unique strength lies in its ability to deliver reliable, future-ready technology while leading the way in environmental responsibility. With the UK’s largest full-fibre broadband rollout, a 100% renewable electricity supply across its networks, and clear targets to become a net-zero business by 2030, BT combines innovation with real climate action. Customers choosing BT are not just getting cutting-edge connectivity — they are supporting a brand making measurable, verified contributions towards a lower-carbon, more connected future, every day.
BT Group PLC continues to lead with purpose, embedding sustainability at the core of its technology, services, and culture. From cutting carbon emissions to enabling a circular economy through device recycling and repairs, BT is taking real steps that benefit both people and the planet. Their commitment stretches beyond environmental efforts to promoting digital inclusion, ethical business conduct, and transparent governance, ensuring trust and responsibility are part of every connection they create.
BT remains focused on building a future where connectivity empowers positive change. With targets to reach net zero by 2030, strengthen diversity across its workforce, and keep sustainability woven into innovation, BT shows that progress and care can go hand in hand. By choosing BT, you support a brand investing in a better, more inclusive tomorrow.
Every choice matters. With BT, it's easier to find options that help you stay connected to the people you love, while caring for the world you share.
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