These terms (the Terms of Service) tell you the rules for using our website, www.questionzero.com (our site), and the questionZERO services provided via our site (our service(s)).
2.1. www.questionzero.com is a site operated by EcoHub Technologies Limited (we, our or us). We are registered in England and Wales under company number 14803263 and have our registered office at Queensgate House, 48 Queen Street, Exeter, England, EX4 3SR.
2.2. To contact us, please use our contact form.
3.1. By accessing and using our site, you confirm that you accept these Terms of Service and that you agree to comply with them. These Terms of Service apply to all users of our site, including, without limitation, users who are browsers, vendors, customers, suppliers, and/or content contributors.
3.2. You must be at least 13 years old to access and/or use our site, or, if you are not at least 13, you may download, access and/or use our site only under the supervision of your parent or guardian.
3.3. If you do not agree to these Terms of Service, you must not use our site or our service.
3.4. We recommend saving a copy of these Terms of Service for future reference.
We may amend these Terms of Service from time to time. Every time you wish to use our site, please check these Terms of Service to ensure you understand the terms that apply at that time. These Terms of Service were most recently updated on 11th December 2024.
5.1. We may update and change our site from time to time to reflect changes to our service, our users' needs and our business priorities. We will try to give you reasonable notice of any material changes.
5.2. We may suspend or withdraw our site or our service at any time.
6.1. We currently provide access to some of our services for free.
6.2. In order to access certain functions and features (including access to certain discounts) of our site and our services, a paid subscription is required in accordance with the terms of section 7 below. However, we may choose to provide you with access to our paid-for services on a free trial basis. In relation to any free trials that are provided, please note that:
6.2.1. Free trial access may incorporate only specific products and services, all as determined by us in our sole discretion;
6.2.2. We do not guarantee that we will continue to make free trial access available to you;
6.2.3. We will send you a reminder prior to the expiry of any free trial period that you have been granted. At the end of any free trial period, you will automatically be converted to a paid subscription plan in accordance with the terms of section 7 below (provided that you have not cancelled your subscription during the free trial period, which can be done by submitting a cancel request via your account profile or contact us at any time during the free trial period); and
6.2.4. During any free trial period, the limitations on liability set out in section 18 of these Terms of Service shall apply.
7.1. Our subscription plans and fees are set out here on our site. The period of time that you choose to subscribe for is called the Subscription Term.
7.2. Please note that we reserve the right to change the subscription fees at any time, subject to providing you with a minimum of thirty (30) days written notice. The change in fees will apply when your current Subscription Term renews.
7.3. We will charge you the subscription fees at the beginning of each Subscription Term; however, this can take several days to appear on your account. You can update your payment information within your account page.
7.4. Notwithstanding section 6.2.3 which applies during any free trial period, you may cancel your subscription at any time by providing a minimum of fourteen (14) days' notice to us. Please submit a cancellation request via your account page or contact us if you cannot log in to your account. If your cancellation is effective with time left in your current Subscription Term, your subscription will end automatically at the end of the current Subscription Term.
8.1. On the first day of your paid Subscription Term and on the first day of any renewal Subscription Term, we will send you a notice telling you that your subscription is renewing and that you have a right to cancel it for any reason at any time before the end of the period of fourteen (14) days beginning on the day after you receive this notice from us (the Cooling-Off Period).
8.2. Please submit your cancellation notice during the Cooling-Off Period via your account page or contact us if you cannot log in to your account. Your subscription will be cancelled from the time that such notice is given.
9.1. We may transfer our rights and obligations under these Terms of Service to another organisation. We will always tell you in writing if this happens, and we will ensure that the transfer will not affect your rights under these Terms of Service.
9.2. Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
10.1. In order to access certain functions and features of our site and our services, you must set up a user account. Where you register a user account with us, you must keep your account details safe and confidential, including any user identification code, password or any other piece of information that you are provided with or choose as part of our online security. You must not disclose such information to any third party.
10.2. We have the right to disable any user identification code or password (whether chosen by you or allocated by us) or user account at any time if, in our reasonable opinion, you have failed to comply with any of these Terms of Service provisions.
10.3. If you know or suspect that anyone other than you knows your user identification code or password or has otherwise accessed your user account, you must promptly notify us through our contact form (as set out in section 2.2 of these terms).
11.1. We are the owner of all intellectual property rights in our Sustainability Ratings, which are protected by copyright laws around the world. All such rights are reserved by us.
11.2. You may print off one copy and may download extracts, of any page(s) from our site for your personal use.
11.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text found on our site.
11.4. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).
11.5. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
11.6. If you print off, copy, download, share or repost any part of our site in breach of these Terms of Service, your right to use our site and our service will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.
12.1. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):
12.2. The provisions in this section should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
12.3. This section shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
12.4. This site, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the United Kingdom (the Permitted Territory). By continuing to access, view or use this site and any related content and services, you hereby warrant and represent that you are located in the Permitted Territory.
13.1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
13.2. We have no control over the contents, offers or privacy policies of those sites or any resources included on them. Your dealings with any third party sites are between you and the applicable third party only. We are not responsible for any offers made available on third party websites (including the terms and conditions of such offers, a third party's refusal to honour such offers or your redemption of any third party offer).
14.1. We may sell advertising space on our site to third parties from time to time. Please note that any advertising partnerships are separate from and do not influence our Sustainability Ratings.
15.1. Our site may include information and materials uploaded by other users of the site, including to social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
16.1. If you become aware of any material that is illegal or could comprise or be connected to child sexual abuse or exploitation or could comprise terrorist content or be connected to terrorism, please contact us immediately through the contact form set out in section 2.2 of these Terms of Service.
16.2. If you wish to complain about any other content, please contact us through the contact form set out in section 2.2 of these Terms of Service.
17.1. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
17.2. We use publicly available information, licenced data, information generated by artificial intelligence tools and information obtained directly from brands in order to determine our Sustainability Ratings. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
18.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
18.2. Please note that our site and services are intended for domestic and private use only. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
18.3. If defective digital content that we have supplied, damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
18.4. Subject to sections 18.2 and 18.3, we're responsible for losses you suffer caused by us breaking these Terms of Service unless the loss is:
18.4.1. Unexpected. It was not obvious that it would happen, and nothing you said to us before we onboarded you meant we should have expected it (so, in the law, the loss was unforeseeable).
18.4.2. Caused by a delaying event outside our control. As long as we have contacted you as soon as possible to let you know about a delay due to an event outside our control and have done what we can to reduce the delay, we're not responsible for delays outside our control.
18.4.3. Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
We will only use your personal information as set out in our privacy policy.
21.1. You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
21.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
21.3. You must not establish a link to our site in any website that is not owned by you.
21.4. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page
21.5. We reserve the right to withdraw linking permission without notice.
21.6. If you wish to link to or make any use of content on our site other than that set out above, please contact us via the contact form set out in section 2.2 of these Terms of Service.
22.1. If you are a consumer, please note that these Terms of Service, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
22.2. If you are a business, these Terms of Service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
"questionZERO" and "qZERO" are UK-registered trade marks of EcoHub Technologies Limited. You are not permitted to use them without our approval unless they are part of the material you are using as permitted under section 11 (How you may use material on our site).
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