General Terms and Conditions for questionZERO.com

Last edition August, 17th,  2023

Please read these General Terms and Conditions (GTC) carefully before using this website or the Service.

These GTC explain how the Service may be used. By accessing the Service, you agree to be bound by and comply with these GTC and the documents and policies referred to in these GTC. If you do not agree to be bound by these GTC, you must not use the Service.

The Service is operated by EcoHub Technologies limited, trading under the name questionZERO, a company operating under the UK laws, registered in England and Wales, registration No 14803263, Queensgate House, 48 Queen Street, Exeter, England, EX4 3SR ("us” “we” or “our" or “questionZERO” or “questionZERO Platform”). 

1              Description of Services, Acceptance of questionZERO General Terms and Conditions.

1.1         By accepting these General Terms and Conditions, you commit to use the questionZERO Service only for purposes that are not related to commercial or self-employment activities. A commercial purpose exists when recommendations are made regularly and in larger volumes with the intention of earning a regular profit.

1.2         If you intend to use the questionZERO Service for a commercial purpose at the time of registration with questionZERO or if You demonstrate such an intention after registration, you, by accepting these General Terms and Conditions, commit to inform questionZERO about this fact immediately in writing. questionZERO reserves the right to exclude you from the use of the questionZERO Service, to terminate the agreement with you without notice, or to authorize such commercial use on an individual case-by-case basis.

1.3         When using the questionZERO Service, Users act independently and are not subject to any directions from questionZERO. Users are solely responsible for complying with any laws, regulations, statutory provisions, including relevant tax laws and trade law regulations that apply to them.

1.4         Access to the Service using mobile devices may be restricted and not all features may be available. 

1.5         We may prevent or suspend your access to the Service if you do not comply with any part of these GTC, any terms or policies to which they refer, or any applicable law. 

1.6         In the event of any stoppage or suspension of Services falling within clause 1.3 above, we may charge you up to £230 by way of liquidated damages for the loss suffered by us. This may be paid by way of retention from any monies on your Account balance with us, or charged to you.  You and us both agree and confirm that the above sum represents a genuine pre-estimate of our loss.  However, this clause shall not prevent the assertion of any claims for greater losses actually incurred. 

1.7. It is possible that our system does not record rewards from our Referral or Share programs or does not record them correctly for technical reasons or due to incorrect use. In this case you can make an order request via your Viucher Shares account or contact us via Contact Us page. 

2              Parties. 

2.1         questionZERO is not a representative of its Partners (Retailers and Service providers listed on questionZERO website). Therefore, by entering into an agreement based on these GTC the User and questionZERO, no legal relationship between the User and a Partner is formed.

2.2         The purchase of goods, services or other transactions on the webpage of a Partner by Users or Customers is a separate legal transaction between such User or Customer and the Partner; questionZERO is not a party to this legal transaction. Claims arising under this legal relationship can only be brought against the Partner.

3              Registration. 

3.1         You must register to use the Service in full. Registration and use of questionZERO Service is free for all users. In order to register, you must fill out the registration or recommendation form provided by the questionZERO and fully agree to these General Terms and Conditions. You should also take note of the privacy policy of questionZERO, which is referred to during the registration process.

3.2         Each User may only register once. The User is obliged to provide truthful information in the fields of the registration form.

3.3         Registration can be done via the Website, Mobile APP, as well as in connection with making a recommendation for the first time using the questionZERO recommendation widget.

3.4         Upon full registration, the User submits an offer to enter into a contractual relationship with questionZERO on the basis of these GTC. The agreement between the User and questionZERO is concluded only with the confirmation of the registration by questionZERO by sending a confirmation email. questionZERO reserves the right to reject a registration request without giving any reason.

3.5         The questionZERO Service is carried out exclusively on the basis of these GTC. Any other terms or conditions proposed by a User are hereby expressly excluded, if and to the extent those terms contradict or complement these GTC. The permission to use the questionZERO Service is not transferable and strictly reserved for the registered User.

3.6         This agreement is entered into for an unlimited period of time 

4              Marketing Service 

4.1         Before registering to use the Service, you may opt-in to consent to us sending you offers of third party goods or services from time to time.  Such offers may for example be sent to you by email based on the information provided on your Account profile.  If, having opted-in, you later decide that you no longer wish to receive such offers you may notify us by though our Contact Form stating your name and email address, or change your email setting on your Account Page. You should also take note of the Privacy policy of questionZERO which is referred to during the registration process.

4.2         No responsibility or liability is accepted by us for third parties’ offers of goods and or services.

5              Conditions of Use

5.1         The Service is strictly for personal use only.  By accessing the Service, you undertake only to make personal use of the Service and not to make any commercial use of the Service. You must at all times keep your password confidential.  You must not permit any third party to access your user Account for the Service.

5.2         You are responsible for all the details you provide. Before accessing the Service, you warrant that you are either at least 18 years of age  or had a concent from your parent or guardian (for children under 18 y o) and that all your details provided to us in relation to the Service are true and up-to-date at all times, including payment and contact details.

5.3         You undertake to refrain from presenting data from third parties as yours. Providing false details or details made with fraudulent intentions, in particular providing the bank or credit card details of a third party without their consent, will carry legal consequences.

Publication of content and accuracy

5.4         You are solely responsible for the content that you publish or display on the Service, or transmit to other Users. By posting content to any public area of the Service, you automatically grant, and you guarantee that you have the right to grant, to us an irrevocable, perpetual, non-exclusive, worldwide license to use such information and content, and to grant and authorize sublicensing of this content.

5.5         We do not verify the accuracy or truth of any information published by Users. Whilst we are entitled, but not obliged, to investigate the content of User account profiles, for compliance with the law in general, with these GTC and with the rules specified by us on the relevant web pages and, if necessary, to reject, modify or even delete the content in question. 

5.6         You undertake to furnish no information that you are not explicitly requested to provide. In particular, this applies to names, residential addresses, e-mail addresses, web addresses, telephone numbers and fax numbers.

5.7         You undertake to treat other customers’ data (in particular names, residential addresses, e-mail addresses, web addresses, telephone numbers and fax numbers), e-mails and other forms of correspondence that you may obtain in connection with your use of the Service with confidentiality; you also undertake to refrain from making these accessible to third parties without the consent of their originator. It is also forbidden to pass on the data of non-customers as part of the Service or otherwise.

5.8         You warrant that you have no commercial intentions and will refrain from using the information entrusted to you for commercial purposes or for purposes that breach the GTC. You also undertake to refrain from sending "chain mail" or similar.

Misuse of the Service

5.9         You must not misuse the Service in any way, including, without limitation, as set out below:

5.10       At all times you undertake:

5.10.1.not to misuse the Service in order to distribute or upload defamatory, objectionable, explicit or otherwise illegal material (e.g. but not limited to material that infringes third party  rights such as photos of third parties); threaten or harass others and/or violate their rights; to pledge or demand money or payment in kind; Not to impersonate any third person (including a fictitious person) and/or create false or deceptive Accounts on the Service

5.10.2.not to misuse the Service or websites by introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Service or websites, the server on which our Service and websites are stored or any connected server, computer or database. You must not attack our Service or websites via a denial-of-service attack or a distributed denial-of-service attack. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Service will cease immediately;

5.10.3.not to upload any data to the Service containing software or other material that are copyright protected or protected by other rights unless you are the owner of the rights in question or have obtained the consent necessary to use the software or materials from the holder of the rights;

5.10.4.not to use the Service in such a way that the availability of the Service to other customers are negatively affected or use the Service in such a way as to harass or interfere with the privacy, safety or security of any person;

5.10.5.not to intercept e-mails or make any attempt to do so. 

If you use the Service in conjunction with business interests or use the details and data entrusted to you for commercial purposes without obtaining questionZERO written consent, you shall pay to us the sum of £7750 as liquidated damages for each proven contravention or the highest amount permitted by law, without prejudice to any other claim for damages.  You and us both agree and confirm that this sum represents a genuine pre-estimate of our loss.

Deletion of your Account

5.11       We are entitled to delete your Account if you have not used the Service for more than six (6) months from the database, even without consultation or notice. On the one hand, this measure helps to protect your data as, after this period has elapsed, we will be forced to assume that you are no longer interested in the storage of your data; on the other hand, the measure serves to keep the database free of inactive customers, thereby improving the Service offered by us.

SPECIAL CONDITIONS FOR EU CUSTOMERS: Right of withdrawal

Right of withdrawal

5.12       You have the right to withdraw from this contract within 14 days of entering the GTC without giving any reason.

5.13       The withdrawal period will expire after 14 days from the day of entering the GTC.